Return and Exchange Policy
Wootini works really hard to bring our clientele the most exciting art toys and accessories on the planet. We travel, speak with artists, manufacturers and distributors, listen to our clients’ suggestions and attend conventions – all for you! The pieces that we offer are all made in very limited edition and, just like an artist’s print, vary slightly with each piece made. These slight imperfections add to the value and unique character of the piece that you own.
Because the works we carry are so hard to find, and sometimes expensive and difficult to bring in to the United States, we cannot accept any merchandise for an exchange or return.
That being said, we are HAPPY to work with any client that finds that the piece they have received is visibly damaged. Since we inspect all items before shipping them, we hope that this will be a very rare occurrence.
If you open your package and discover that your purchase is broken and/or has missing parts, please contact us immediately: phone us on 919.933.6061 or email us at sales@wootini.com. You have 5 (five) days after you receive your purchase in the mail to contact us regarding any problems you have.
When you contact us, we will give you an RMA (return merchandise authorization) number. Please put this number on the outside of the box when you return it to us. Any merchandise we receive without an RMA number will not be exchanged. The staff member you work with will also give you all of the information you need to send your purchase back to us, at no cost to you.
When packing your purchase for return, please use the shipping box and packing materials it came in. This will prevent any further damage to your purchase. If your purchase was in packaging with a plastic window, the box must still be sealed to qualify for return (ie. the damage would have been noticeable before it was opened). If your purchase was packaged in a concealed box (no window), it can be opened to qualify for return (ie. there would be no way to know if it was damaged without opening it). When you return an opened purchase (concealed box only), please include all materials that came with your purchase (any inner bags, the item’s packaging, twist ties, etc.). Any merchandise returned without the original packaging will not be eligible for exchange.
We will do our best to replace your damaged item as soon as possible. In the event that the item is out of stock, we will contact you. We may be able to back order the item, but if we cannot, we will work with you to give you store credit.
We know that you have choices when purchasing art toys online – thank you for choosing to shop with Wootini! Let us know what else we can do to better serve you.
